Summary

For businesses to survive and be successful in changing and competitive market environments, it is vital that they have the type of organisation that is able to respond to changing demands and expectations.

A care service that is already a “learning organisation” and promotes continuous improvement, innovation and creativity should be in a better position to respond more efficiently, effectively and successfully to the changes in service demand than competitors that are not.

For example, local commissioners might indicate that dementia care services are to be given higher priority. Care services that seek to respond to any increased need for dementia care should organise their provision accordingly. This may mean making a number of changes to provide the standards of care and facilities required.

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