Conflict resolution is a way for two or more parties to find a peaceful solution to a disagreement. The disagreement may be personal, financial, political, or emotional. When a dispute arises, often the best course of action is negotiation to resolve the disagreement.

Unresolved conflict can be highly detrimental to the overall performance of a school and to the effectiveness of individual members of the school community. Staff must exercise their responsibility as role models in actively seeking to avoid conflict occurring. In addition, all those involved in conflict resolution must ensure that they develop the skills, knowledge and confidence that will enable them to address conflict issues with staff, pupils and parents.

Counselling is a way of enabling choice or change or of reducing confusion. It does not involve giving advice or directing a course of action. Using a counsellor in school helps with mediation and facilitation.

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