People who use care services should expect that their providers always treat the information they give to them as confidential unless they give their permission for it to be shared. This rule applies to:

  • all information given by a service user to help with their care and treatment

  • the information provided by third parties

  • all information kept on a person’s care records

  • information about a person to be shared with others, including electronic methods and through social media.

The registered manager is responsible for the maintenance of the service’s confidentiality policy, and for addressing alleged or suspected breaches of the policy.

This topic discusses good practice on confidentiality:

  • how to deal with breaches of confidentiality

  • how to communicate a confidentiality policy to service users and staff

  • the circumstances in which it is acceptable to share and disclose confidential information.

The topic links to those on Consent to Care and Treatment, Data Protection and Record Keeping.

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