Every early years provider should have in place a written procedure for dealing with concerns and complaints from parents.

All complaints should be taken seriously and acted on promptly, with practice reviewed in the light of any investigation.

Providers will need to take into account:

  • how they will investigate the complaint

  • how they will inform the complainant

  • how to record the complaint.

All complaints should be acted on rigorously and as quickly as possible.

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