Summary

Every early years provider should have in place a written procedure for dealing with concerns and complaints from parents.

All complaints should be taken seriously and acted on promptly, with practice reviewed in the light of any investigation.

Providers will need to take into account:

  • how they will investigate the complaint

  • how they will inform the complainant

  • how to record the complaint.

All complaints should be acted on rigorously and as quickly as possible.

Employers' Duties

Providers must:

  • have in place a written procedure for dealing with concerns and complaints from parents

  • keep written records of complaints and any action taken, and the outcome of any investigation

Want to read more?

This content requires a Croner-i subscription.

No Subscription?

;

Contact us to discuss your requirements.

Book a demo
Call an Expert:

0800 231 5199

Talk to us on

live chat