This organisation encourages parents and carers to share any concerns they may have regarding the running of the provision as soon as a problem or issue arises. In this respect the provision believes that dealing with a complaint at an early stage is the best way to prevent a problem from escalating.
The provision would rather know about problems at an early stage so that it can investigate and put into place any necessary adjustments and improvements.
Parents should be made aware of the complaints procedure and encouraged to use it in order to try and minimise concerns escalating.
The aims of this policy are:
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