Policy Statement

This practice is committed to providing a high quality, patient-focused service. Complaints and comments from patients are taken very seriously, as we want every patient to feel satisfied with the services we provide. The practice has a procedure for dealing with complaints, to ensure that every complaint is handled fairly and transparently. When handling complaints, the practice is committed to being fair to staff while seeking to resolve complaints promptly. When mistakes are made, the practice will ensure that any complaint is dealt with openness, transparency and candour in line with Regulation 20: the Duty of Candour.

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