• Patients have a right to express their dissatisfaction with the services they receive from the practice. Concerns and Complaints

  • All practices must have a procedure for handling complaints. NHS Complaints Procedure

  • The complaints procedures differ in England and Wales. Wales

  • Patients and persons acting with consent on behalf of a patient can make complaints. Who Can Make a Complaint?

  • Complaints should be made within 12 months from the date of treatment or 12 months from the date of knowledge, but these time limits can be waived. Time Limit for Complaints

  • Complaints should be resolved promptly by the practice wherever possible. Local Resolution

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