Patients have a right to express their dissatisfaction with the services they receive from the practice. Concerns and Complaints
All practices must have a procedure for handling complaints. NHS Complaints Procedure
The complaints procedures differ in England and Wales. Wales
Patients and persons acting with consent on behalf of a patient can make complaints. Who Can Make a Complaint?
Complaints should be made within 12 months from the date of treatment or 12 months from the date of knowledge, but these time limits can be waived. Time Limit for Complaints
Complaints should be resolved promptly by the practice wherever possible. Local Resolution
This content requires a Croner-i subscription.
Existing subscriber? Log in
Contact us to discuss your requirements.
0800 231 5199
Croner-i is the trusted source of expert guidance and time-saving tools.