Complaints and Compliments: Quick Facts

Current regulations require every care service to have a robust complaints system and procedures, which should also comply with consumer law. CQC Standards Compliance,Wales Standards Compliance, Scotland Standards Compliance

How well a service encourages and handles concerns and complaints will contribute to its quality rating. Quality Ratings

Complaints about a service during the Covid-19 pandemic should be addressed in line with the existing procedures but with reference to the regulations and measures that have been introduced to deal with it. Addressing Complaints During the Covid-19 Restrictions