Policy Statement

The policy sets out how this care service sets out to be open and transparent with its service users if it makes mistakes in service delivery. It is written to comply with Regulations 13 and 83 of the Regulated Services (Service Providers and Responsible Individuals) (Wales) Regulations 2017, which require a service provider in general to promote a culture of honesty and candour at all levels.

Regulation 13 Duty of Candour states: “The service provider must act in an open and transparent way with (a) individuals who are receiving care and support and (b) any representatives of those individuals”.

Regulation 83 then imposes a duty on the Responsible Individual to ensure that the service exercises the duty of candour.

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