Please note that all Croner-i policies are templates and should be amended to fit your requirements.
Policy Statement
This policy sets out the values, principles and procedures, which underpin this care service’s approach to handling complaints to comply with the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014, Regulation 16: Receiving and Acting on Complaints.
It also shows how the care service is meeting the Quality Statement, “Listening to and Involving People”, which CQC is using from 2023 for its assessment purposes.
“We make it easy for people to share feedback and ideas or raise complaints about their care, treatment and support. We involve them in decisions about their care and tell them what’s changed as a result.”
