This policy sets out how the agency responds to queries about and requests for services from different sources.
The agency aims to respond to each query and referral in a highly responsive, person-centred, professional manner in line with its registration requirements.
The agency is likely to receive queries and referrals for its services from:
a person seeking any one or a range of services that the agency offers
another person acting informally on behalf of the potential service user, such as a spouse or other family member or friend, or sometimes a healthcare professional
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