Policy Statement

This policy sets out how the agency responds to queries about and requests for services from different sources.

The agency aims to respond to each query and referral in a highly responsive, person-centred, professional manner in line with its registration requirements.

Sources of Referrals

The agency is likely to receive queries and referrals for its services from:

  • a person seeking any one or a range of services that the agency offers

  • another person acting informally on behalf of the potential service user, such as a spouse or other family member or friend, or sometimes a healthcare professional

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