Summary

Practices should be made as accessible as possible for their patients, who increasingly want appointments at times that are convenient to them.

Appointments are usually made through booking systems managed by the administration and reception team. The vast majority of appointments are still made through the telephone and some book in person.

While there are advantages to patients booking and cancelling their own and/or family appointments online, or via an APP, this remains in the minority.

Appointment systems should be planned so they manage demand and meet the access standards required. Seasonal variations in demand and heavy workloads can present challenges for appointments systems.

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