[A Place to Call Home? A Review Into the Quality of Life and Care of Older People Living in Care Homes in Wales (November 2014), produced by the Older People’s Commissioner for Wales, recommended that every new resident to a care home in Wales should receive a “Welcome Pack” constructed to the following specification described in 1.2 of the review report. This template is produced in line with the report recommendations and the information requirements set out in Regulation 19 of the Regulated Services (Service Providers and Responsible Individuals) (Wales) Regulations 2017.]

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