This policy describes the procedures for reporting in any serious incident occurring in the care service (care home or domiciliary care).
This care service describes an “incident” as an unexpected event, something that occurs in passing or out of the ordinary course of events. It accepts that many incidents are unremarkable and are not concerning, but some are, and they need to be reported and recorded by the care staff involved. This policy sets out the types of incident that must be reported and why and describes the actions that follow.
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