This toolkit provides step-by-step guidance for promoting good mental health at work. It provides links to key information and templates on the website.

Why manage mental health?

Approximately one in six employees in every organisation is having mental health problems at any one time. Although employers cannot, of course, control all the factors that affect mental health, they have a key role in managing the working conditions that can have an influence on stress and mental health, as well as ensuring people with mental ill health have the support they need and are not discriminated against or stigmatised.

This will help you:

  • retain valuable, skilled, and experienced staff, saving time and costs

  • reduce sickness absence and create a more healthy workplace

  • enhance safety and increase productivity

  • demonstrate your commitment to and care for your staff.

The link between stress and mental health

While stress is not a mental illness, many of the symptoms of stress and mild mental health conditions are similar. In addition, stress can exacerbate an existing mental health issue and affect a sufferer’s ability to cope, as it can with anyone.

Organisations should always have a stress management policy in place.

It is important to train line managers in the actions they can take to control stress in the workplace. See your Stress at Work: Line Manager Guide.

What do you need to do as an employer?

  1. Draw up your Mental Health at Work policy. Ideally this should be part of an overall wellbeing strategy.

  2. If appropriate, distribute the Director Briefing on mental health at work to relevant members of the Executive Board.

  3. Train managers to spot the signs of employees having psychological or emotional difficulties and to know what help is available. See your Mental Health at Work: Line Manager Guide.

    One form of training for line managers and certain other members of staff could be as mental health first aiders. These employees could also be trained to deal with the aftermath of a traumatic incident. The procedures they must follow should be clearly set out in the Mental Health at Work policy.

  4. Identify any work-related factors and make reasonable adjustments to support people, both while they are at work and upon returning to work after a sickness absence.

  5. Promote awareness of mental health issues and create a culture where employees feel they can talk about their concerns. Suggestions on how to do that include the following.

    • Empower a “mental health champion” to build an open culture and destigmatise mental health issues, eg through awareness days, surveys, posters, talks.

    • Offer a range of options for support and ways that people can ask for help (managers, HR person, mental health champion, mental health first aiders, EAP) so different people can be helped in different ways.

    • Communicate all these options to the workforce through as many different points and media as possible.

    • Furnish managers and trained staff with clear information on how to respond (ie the options of where to refer staff, the company policy on days off work, who they are allowed to discuss the employee with, etc).

Covid-19 and mental health

The uncertainty, fear and stress experienced as a result of the coronavirus pandemic has seen increasing numbers of employees struggling with their mental health. Employers should be alert for signs of poor mental health and be ready to respond to this.

Useful topics

The following topics offer in-depth advice and a variety of resources to help you manage mental health and stress.

Health Assured

If you need help on mental health and wellbeing issues, Health Assured offers the most comprehensive employee assistance programme (EAP) available today. Health Assured high quality counselling and specialist work–life support is delivered through an in-house team of 60 BACP accredited counsellors, supported by a network of thousands of active counsellors. Their specialist service supports 9 million people throughout the UK, handling over 300,000 calls a year.


Last reviewed 27 January 2022