Knowledge management has its critics. During periods of insecurity, challenge and uncertainty, people are often impatient for results. Yet, according to a five-year investigation led by the author, Prof Colin Coulson-Thomas, many knowledge management initiatives have been excessively general and overly complex, and they have not delivered hoped for benefits. Encouragingly, an affordable route to better results has been identified and senior HR practitioners could play a key role in its adoption.

Knowledge management has its critics. During periods of insecurity, challenge and uncertainty, people are often impatient for results. Yet, according to a five-year investigation led by the author, Prof Colin Coulson-Thomas, many knowledge management initiatives have been excessively general and overly complex, and they have not delivered hoped for benefits. Encouragingly, an affordable route to better results has been identified and senior HR practitioners could play a key role in its adoption.

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