Developing and delivering customer-centric strategies is increasingly recognised as key to organisational agility and enduring success. This article outlines how HR can help shift the culture, and the function’s own practices, towards agility. Diane Moody highlights the mindset shifts required for this to become a reality — in employees, leaders and in HR itself.

Developing and delivering customer-centric strategies is increasingly recognised as key to organisational agility and enduring success. This article outlines how HR can help shift the culture, and the function’s own practices, towards agility. Diane Moody highlights the mindset shifts required for this to become a reality — in employees, leaders and in HR itself.

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