It will come as no surprise to any learning and development practitioner that at a time of economic pressure the learning and development (L & D) function will come under additional scrutiny to demonstrate its value. Much has been written on how to show return on investment (ROI), and this is covered briefly in this article. However, showing how an L & D function provides ROI is only one part of demonstrating its success. In this article, Engin Mustafa, Learning & Organisational Development Consultant, seeks to identify the characteristics of a successful L & D function, the presence of which creates a benchmark for validating a successful, world-class function.

It will come as no surprise to any learning and development practitioner that at a time of economic pressure the learning and development (L & D) function will come under additional scrutiny to demonstrate its value. Much has been written on how to show return on investment (ROI), and this is covered briefly in this article. However, showing how an L & D function provides ROI is only one part of demonstrating its success. In this article, Engin Mustafa, Learning & Organisational Development Consultant, seeks to identify the characteristics of a successful L & D function, the presence of which creates a benchmark for validating a successful, world-class function.

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