Complaints Policy

Friday, January 24, 2020

This practice is committed to providing a high quality, patient-focused service. Complaints and comments from patients are taken very seriously, as we want every patient to feel satisfied with the services we provide. The practice has a procedure for dealing with complaints, to ensure that every complaint is handled fairly and transparently. When handling complaints, the practice is committed to being fair to staff while seeking to resolve complaints promptly. When mistakes are made, the practice will ensure that any complaint is dealt with openness, transparency and candour in line with Regulation 20: the Duty of Candour.

How to Prevent Religion or Belief Discrimination

Thursday, January 23, 2020

Devise and implement an equal opportunities policy and ensure that it states clearly that there must be no discrimination or harassment against any employee or job applicant because of religion or belief.

Equal Opportunities Policy

Thursday, January 23, 2020

It is this organisation'scare service's policy to treat all job applicants and employees fairly and equally, regardless of sex, pregnancy, trans-gender status, sexual orientation, religion or belief, marital status, civil partnership status, age, race, colour, nationality, national or ethnic origins or disability. The organisationcare service will monitor the composition of the workforce to ensure that this policy is effective.

Employees’ Religion and Belief Observance Policy

Thursday, January 23, 2020

Many religions and beliefs are represented in our multi-cultural society and the organisation recognises that people may wish to observe the requirements of their chosen religion or belief system while at work. The organisation aims to ensure a fair and consistent approach in the management of such requests so that no worker is discriminated against on the basis of their religion, belief, or absence of religion or belief.

Grievances Policy

Thursday, January 23, 2020

The organisationcare service recognises that from time to time employees may wish to seek redress for grievances relating to their employment. In this respect, the organisationcare service’s policy is to encourage free communication between employees and their managers to ensure that questions and problems arising during the course of employment can be aired and, where possible, resolved quickly and to the satisfaction of all concerned.

Complaints: In-depth

Thursday, January 23, 2020

From time to time, patients will be unhappy with the service or care they receive from the practice. All practices need to have a complaints procedure that clearly informs patients of ways that they can express their views, which should include details on how the complaints procedure works and the mechanism for giving positive or constructive feedback. Prompt complain resolutions are beneficial for both the image of the practice and avoiding administrative burdens.

National Minimum Wage: In-depth

Wednesday, January 22, 2020

The National Minimum Wage (NMW) and National Living Wage (NLW) are set by the Government and are subject to periodical variation. The rates are now generally updated from 1 April each year. The National Living Wage (NLW) is increased to £8.72 per hour from 1 April 2020 and applies to workers aged 25 and over. For periods from April 2019 to April 2020, the NLW was set at £8.21 per hour. Workers under the age of 25 must be paid the NMW appropriate to their age.

National Minimum Wage: Quick Facts

Wednesday, January 22, 2020

The National Living Wage (NLW) must be paid to workers aged 25 and above. It is set at £8.21 per hour from 1 April 2019. Workers under the age of 25 must be paid the National Minimum Wage (NMW) appropriate to their age.