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Social media allows people to communicate instantly with each other or to share information in a public forum. Social media tools and platforms include email, online social forums, Facebook, Twitter, blogs, wikis, podcasts, message services, video- and image-sharing websites and similar facilities.

Good communication between the school and the home is essential. Pupils achieve more when schools and parents or carers work together; parents and carers can help more if they know what the school is trying to achieve; staff and governors will be more effective if they have a good understanding of parents’ perspectives.