Employer Factsheet: List of Key Policies Required (All Services) by Subject Area

Monday, October 25, 2021

This table lists key policies grouped according to subject required or indicated by the respective care standards to show compliance with the care service’s registration commitments and regulations. It can be used as a general guide for any UK country and service type (except where indicated). It is not exhaustive.

Service Users’ Contracts: In-depth

Friday, October 22, 2021

Care providers enter into different kinds of agreement with their service users, each depending on how the user’s care is funded:

Contracts and Agreements and Termination of Service in Domiciliary Care (England) Policy

Friday, October 22, 2021

This document sets out the care service’s policy on how it develops its contractual relationships with the people to whom it provides services, and how they could end. The care service recognises that it is legally required to be open in its charging and pricing policies and in terms of what services it can and cannot offer to any individual.

Contracts and Agreements and Termination of Service in Domiciliary Care (Wales) Policy

Friday, October 22, 2021

This document sets out the care provider’s policy on how it develops and ends its contractual relationships with the people to whom it provides services. The service recognises that it is legally required to be open in its charging and pricing policies, and in terms of what services it can and cannot offer to any individual.

Template Written Agreement in Care at Home (Scotland)

Friday, October 22, 2021

This document sets out the respective rights and responsibilities of the management and staff of [Balimory Care at Home Ltd — insert here the name of your own agency] and [insert name of service user]. [Balimory Care at Home Ltd] is regulated by the Care Inspectorate.

Employer Factsheet: Service Users’ Contracts (Care Homes)

Friday, October 22, 2021

Care providers should consider including the following in their contracts and statements of terms and conditions in line with current the relevant care regulations and the Competition and Markets Authority (CMA) guidance (2018) to ensure that their contracts are comprehensive and fair. The list is not exhaustive.

Employer Factsheet: Service Users’ Contracts (Domiciliary Care)

Friday, October 22, 2021

Care service owners and managers should include the following in their contracts or statements of terms and conditions in response to their understanding of the person’s needs, wishes and preferences. The list is not exhaustive. There should be nothing in the document that the user or their representatives cannot easily understand or to which they might find difficulty in agreeing. The final statement should reflect a sense of partnership.