Just before the Russian invasion of Ukraine we were in the process of preparing a shipment to go to Yoshkar-Ola in Russia. We were using Incoterm® FCA for this shipment, as we understand Ex works doesn’t work well for shipments being exported outside of the UK.
It reached the UK border but, before it was physically exported, the sanctions were put in place and therefore the items were returned to us to stock until shipment is possible again.
Now our customer in Russia is saying we failed in our obligation to clear the goods for export.
It is my understanding that we did prepare the shipment for export, by issuing an invoice with all information required and instructing the courier to come and collect / ship the items to our customer. Please can you advise on the use of this term?