Questions and Answers

Some of our service users were given tablets or similar devices during the pandemic but they can’t and don’t use them. Should we be helping them?

I’ve heard that when CQC inspections pick up again they will be focusing on oral health. What will they be looking at?

When can we start LPS training of our care staff and do we have to wait for government advice?

What rights do agency workers have?

The national data opt out deadline has been extended to 31 July 2022. What do adult social care providers need to do to comply?

An employee has been diagnosed with a mental health illness. It has been suggested that we can develop with the employee a Wellness and Recovery Action Plan to assist them at work. What is this?

As an adult social care employer, do I have legal obligations regarding managing stress in the workplace?

I think a few specialist appointments for our care home residents with long-term conditions were cancelled during the pandemic — are our care home staff responsible for ensuring they resume?

How do I tell whether an employee is suffering from anxiety rather than stress, and when does it become a mental health issue?

One of the essential workers on my night shift is a follower of the Islamic faith, and has come to me to talk about Ramadan. As we’re working with reduced staffing levels, we cannot allow her to take annual leave over this period as she would usually do. What provisions should we put in place to allow her to consume food and drink and take part in prayers through the night?