Our sales department is confusing me — they like to quote Free Carrier (FCA) Seller’s Premises (a recent change from Ex Works (EXW)) but they then ask me to organise the freight and raise an invoice for these costs and send it to the customer. I don’t think this is right and believe they should move to Carriage Paid To (CPT) or Delivered At Place (DAP) Incoterms® rules. What is the best way to be doing this?

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