Our company can see how AI and automation could be used, but how do we ensure our staff have the skills they need to use this technology?

Q

Our company can see how AI and automation could be used, but how do we ensure our staff have the skills they need to use this technology?

A

To answer your question, Croner-I spoke with Jonny Gifford, Senior Research Advisor at the CIPD, the professional body for HR and people development.

“Automation is certainly changing how we work and the nature of people’s jobs, but there’s a lot of variation within sectors and roles,” said Gifford. “Our research shows that a third (32%) of UK organisations have invested in artificial intelligence (AI) and automation over the last five years.

“The split between equipment that's used for cognitive tasks (22%) and physical tasks (20%) is fairly even. The most commonly cited reasons for introducing AI and automation were to improve the quality of goods and services (38%), to deliver goods or services more cheaply (33%) or to reduce overall costs (32%) and to keep up with competitors (32%) or their wider industry (32%). So far, supervisor roles have been least affected, perhaps because a key aspect of the job is managing people who can't be automated.”

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