When we return non-chargeable service repair systems to Japan and the USA, due to local custom requirements, they will not accept an invoice to show a zero value on our invoice against the service work so we add a minimal value ($50/£50) which is not payable by the customer because the work is covered under warranty. Do you know if we should apply the same rule to all our invoices for non-EC in-warranty returns or maybe which countries this will apply to?

In all cases, we show the original purchase price on our invoice. This excludes out-of-warranty returns as we show the actual charge on the invoice.

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