We have been advised via our broker that one of our shipments, destined for Russia, has not had the customs export declaration completed before leaving the UK. We have recently moved to FCA shipping terms — Free Carrier — and assumed the broker, who was chosen by our customer, would complete the declaration on our behalf. The broker said that we should have done this declaration before giving them the freight and that the shipment will have to be returned to the UK as it cannot leave the EU (Poland) without an export declaration completed in the UK. What can we do to sort this out?

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