I have heard of the term “quality improvement”. What does this mean and how can it enhance the quality of care provided by my practice?

Q

I have heard of the term “quality improvement”. What does this mean and how can it enhance the quality of care provided by my practice?

A

According to the Royal College of General Practitioners (RCGP), quality improvement is:

“a commitment to continually improving the quality of healthcare, focusing on the preferences and needs of the people who use services. It encompasses a set of values (including self-reflection, shared learning, partnership, leadership, the use of theory and understanding of context) and a set of methods (including measurement, understanding variation, cyclical change, benchmarking and a set of tools and techniques)”.

(RCGP, 2016.)

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