We would like to overhaul how our company approaches its IT. How can we make better use of the infrastructure library and service management components?

Q

We would like to overhaul how our company approaches its IT. How can we make better use of the infrastructure library and service management components?

A

Managing what can be complex IT infrastructures in the context of a broader business or organisation, means having sight of each component, which is where IT Infrastructure Library (ITIL) and IT Service Management (ITSM) can come in very handy indeed.

ITSM and ITIL are intimately connected. ITSM is the professional discipline of managing your IT. ITIL are the guidelines that ITSM uses to deliver its services to end users.

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