We have a privately funded client, who, as the main informal carer to her husband, wants our agency carers to follow her instructions in meeting his care needs. However, her instructions about, eg moving and transferring, giving medicines, and help with personal care do not follow our procedures and standards and can put the user at risk of harm. How do we deal with this situation, as the client thinks she is paying us to carry out the services she demands?

Q

We have a privately funded client, who, as the main informal carer to her husband, wants our agency carers to follow her instructions in meeting his care needs. However, her instructions about, eg moving and transferring, giving medicines, and help with personal care do not follow our procedures and standards and can put the user at risk of harm. How do we deal with this situation, as the client thinks she is paying us to carry out the services she demands?

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