We would like to expand the capabilities of our helpdesk with automated systems. How effective would it be to use chatbots alongside our human support staff?

Q

We would like to expand the capabilities of our helpdesk with automated systems. How effective would it be to use chatbots alongside our human support staff?

A

Many businesses are now actively using chatbots. As one of the most conspicuous uses of AI (Artificial Intelligence), chatbots are helping companies from diverse sectors, expand their customer experiences, reduce costs and improve efficiency.

Your business can begin to use chatbots in a number of key areas: One of the most well-developed is helpdesk and customer services. As natural language processing (NLP) has evolved, the conversational chatbot has become possible to deploy.

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