We buy under CPT UK Airport (Incoterms® 2010 Rules) and have recently had a problem with a damaged shipment. The goods were badly damaged during loading or unloading at the airport (a forklift truck appears to have run over one of the boxes and crashed into another). Our supplier is being very unhelpful, saying it is our problem and demanding their money. We are trying to establish where the damage took place: what difference would it make to our claim on the seller if the damage was done at the airport of loading or unloading?

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