28 February 2014

A report has been published following last year's review of the Driver and Vehicle Licensing Agency (DVLA) which has concluded that, while the Agency is an effective organisation delivering important services, there is significant scope to increase efficiency.

The Department for Transport (DfT) commissioned the review as part of its commitment to delivering improved quality and better value motoring services to the public, business and other interested parties.

Strategic recommendations have been made in the new report covering DVLA’s digital transformation, reducing the burden on customers, modifying the governance and management structure, and optimising DVLA’s value as a service provider for the Government.

Roads Minister Stephen Hammond said that he was happy to accept all of the recommendations.

He has asked DVLA's Chief Executive to prepare a strategic plan on this basis, aiming to prioritise those measures which will bring the greatest advantage to customers.

Drivers will be able to access more DVLA services online as a result of the changes. The Minister also promised simpler bulk transactions for key customers such as the motor trade, fleet operators and hire companies.

The DVLA will also become a centre of digital excellence which will provide training and guidance for other government departments.