Health and Social care providers need to deliver services that recognise the social, cultural and linguistic needs of service users and ensure these are appropriately met, enabling individuals to feel understood and valued. In this feature, Deborah Bellamy explores why it has become increasingly important for care services to deliver person-centred culturally sensitive care, how the CQC’s guidance underpins this, what the relevant CQC regulations are, as well as key questions, tips and what training is available.