A simple ‘thank you’ at work has been shown to boost staff health and increase employee satisfaction, says Samantha Peters.

It’s been said that since we are given the gift of 84,000 seconds every day, we should use at least one of them to say ‘thank you’. That’s not bad advice. And a simple thank you does more than you might think, for you, as well as for those on the receiving end.

Experiencing negative behaviours in the workplace, from severe conflict to lesser day-to-day tensions, can be draining or distracting. It has the power to take our minds off the organisation we work for, and the customers or clients it exists to serve. Incivilities at work leave us physically tired, emotionally weary and more inclined to withdraw. Negative moods or emotions push us inward, anchoring our attention on our own situation at the expense of others’ needs. When such behaviours escalate at work, organisations or institutions can become severely dysfunctional. And real harm can occur.

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