The huge growth in lone and home working driven by the pandemic means greater numbers of staff could be facing a higher risk of aggression from the public and work-related stress due to isolation from colleagues.

Over the past two decades there has been a gradual increase in the number of lone workers in the UK. With a change in the kind of work we carry out, the services we offer and technology allowing us to work remotely and more flexibly, more employers have recognised the benefits of using lone workers within their organisations and many employees have, in turn, reaped the rewards of greater flexibility and autonomy during their working day.

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