Last reviewed 5 March 2021

The Job Retention Scheme has been extended until the end of September 2021. These FAQs relate to the Job Retention Scheme and its operation from July to October 2020. The Scheme will operate under adjusted rules from November 2020.

We continue to publish these FAQs as a historical snapshot of the rules of the flexible furlough Scheme but for an up-to-date explanation of how the Scheme will work from November 2020 including important changes to previous rules and further adjustments announced in the March 2021 Budget, see our Extended Job Retention Scheme (Furlough) FAQs (November 2020 onwards).

The Job Support Scheme, which was intended to replace the Job Retention Scheme from 1 November will not now be used.

The Coronavirus Job Retention Scheme has been in place since March 2020 in order to assist employers who could not maintain their workforce because their operations have been affected by coronavirus. The mechanics of furloughing employees under the scheme until 10 June 2020 are covered in our separate FAQs Furlough and the Job Retention Scheme Q&As. These FAQs deal with the mechanics of flexible furlough which is in place from 1 July 2020.

What is a flexible furlough?

From 1 July 2020, employers can bring furloughed employees back to work for any amount of time and any work pattern.

You will still be able to claim the furlough grant for the hours your flexibly furloughed employees do not work, compared to the hours they would normally have worked in that period.

How do I put employees on flexible furlough?

From 1 July 2020, only employees that you have successfully claimed a previous grant for will be eligible for more grants under the scheme.

This means they must have previously been furloughed for at least three consecutive weeks taking place any time between 1 March and 30 June 2020. For the minimum three consecutive week period to be completed by 30 June, the last day an employee could have started furlough for the first time was 10 June.

You should have a discussion with employees who you wish to place on the flexible furlough scheme because you will need to agree the arrangements of their part time work. The agreement should be confirmed in writing and you must keep a written record of the agreement for five years.

You do not need to place all your employees on furlough. In addition, you can continue to fully furlough employees if you wish.

How long can flexible furlough last?

Flexible furlough agreements can last any amount of time. This means that they do not need to last for a minimum of three weeks. However, the minimum claim period is seven calendar days.

Employees can enter into a flexible furlough agreement more than once.

Can employees take annual leave when on flexible furlough?

Yes. But when a flexibly furloughed employee is on annual leave, any hours taken as holiday during the claim period should be counted as furloughed hours rather than working hours, even if this is on days when it was agreed that the employee would work.

What do I pay an employee on flexible furlough?

You will pay the employee for the hours they work, along with National Insurance contributions and pension contributions for those hours.

The scheme will allow you to recover the remainder of wages to a maximum cap which must be paid to the employee, ie the employee must be paid both full pay for the hours they work and 80% of their wage for their furloughed hours, subject to the maximum cap. Wage caps are proportional to the hours an employee is furloughed. For example, an employee is entitled to 60% of the £2500 cap if they are placed on furlough for 60% of their usual hours.

The amount that the scheme covers began to decrease from September 2020. You are also, from August 2020, responsible for all of the National Insurance and pension contributions, regardless of the employee being on flexible furlough.

Claims under the new scheme were permitted from 1 July 2020.

You will be able to claim the Government grant up to 30 November 2020. After this date, no further claims will be permitted.

When claiming for employees who are flexibly furloughed you should not claim until you are sure of the exact number of hours they will have worked during the claim period. This means that you should claim when you have certainty about the number of hours your employees are working during the claim period. If you claim in advance and your employee works for more hours than you have told HMRC about, then you will have to pay some of the grant back to HMRC.

What records do I need to keep?

You’ll need to keep records of how many hours your employees work and the number of hours they are furloughed during flexible furlough. For example, you will need to record that an employee who normally works for 37 hours a week is actually working for 15 hours and is furloughed for 22 hours.

Can my employees work for me during “down time” in flexible furlough?

During flexible furlough, employees are not allowed to do any work for you or any linked or associated organisation during the periods that you record them as being on furlough.

Employees on flexible furlough can do training during the hours that they are recorded as being on furlough, but must be paid at least National Minimum Wage for those hours.

How do I calculate normal working hours?

If your employee is flexibly furloughed, you'll need to work out your employee's usual hours and record the actual hours they work as well as their furloughed hours for each claim period.

There are two different calculations you can use to work out your employee's usual hours, depending on whether they work fixed or variable hours.

You should work out usual hours for employees who work variable hours, if either:

  • your employee is not contracted to a fixed number of hours

  • your employee's pay depends on the number of hours they work.

Where the employee's working hours are fixed, or their pay does not vary with the amount of hours worked, the reference period for calculating their hours is the hours your employee was contracted for at the end of the last pay period ending on or before 19 March 2020.

Where an employee works variable hours, you will use the higher of:

  • the average number of hours worked in the tax year 2019–2020

  • the corresponding calendar period in the tax year 2019–2020.

What is the Job Retention Bonus?

On 8 July, the Chancellor announced that employers will receive a £1000 “bonus” for every furloughed employee they bring back to work and continue to employ from the last time that they made a claim to the Job Retention Scheme for them to the end of January 2021, subject to further eligibility. More details on the bonus were released on 2 October 2020 and are covered in The £1000 Job Retention Bonus FAQs. The introduction of the Job Retention Bonus has been postponed.

What is the Job Support Scheme?

On 22 September 2020, the Chancellor announced his Winter Economy Plan which included the Job Support Scheme (JSS). The JSS was set to begin on 1 November 2020, replacing the Job Retention Scheme when it was intended to conclude. Due to the extension of the Job Retention Scheme to the end of September 2021, the Job Support Scheme will not be used.

Additional content

  • The £1000 Job Retention Bonus — FAQs

  • The £1000 Job Retention Bonus

  • Job Support Scheme — FAQs