On 11 May 2020, the Government issued guidance for employers to enable businesses to carry out their activities while keeping employees and others, such as customers, safe. Louise Dawkes considers the specific guidance for restaurants and cafés providing takeaways or deliveries, giving practical suggestions for workplace safety and other sources for help, advice and support.

Employer responsibilities

An employer must protect the health, safety and wellbeing of workers as well as others who are affected by the business such as customers, delivery personnel, enforcement officers, etc.

It is important to remember that health and safety and food safety laws and regulations are still in place and the COVID-19 regulations are in addition to these. The local authority is responsible for enforcing the COVID-19 regulations and will therefore be checking that there is legal compliance in all areas. Non-compliance is likely to lead to advisory improvement notices, but serious breaches could result in formal actions.

It is a legal requirement for an employer to provide a safe working environment and no employee can be forced to return to work if this cannot be achieved.

Risk assessment

The first step is to carry out a coronavirus risk assessment;this is the same as normal risk assessments but using guidelines to cover the specifics of this novel infection. The risk assessment will identify measures to reduce the risk of infection to the lowest reasonably practicable level.

Risk assessments must be made in conjunction with workers and unions where appropriate and cover all people who will be affected. It is worth noting that there are high levels of anxiety about returning to work and employers must therefore be mindful of this when discussing risk assessments with workers.

The risk assessment does not need to create extensive or complex documentation and if there are fewer than five workers in the organisation or you are self-employed it does not need to be recorded. It is, however, beneficial to keep records and for businesses with more than five workers this is a legal requirement — even if not all five will be on duty at the same time

Thee main provisions for working safely and securely in the pandemic are well documented, but to summarise:

  • always apply social distancing where possible

  • ensure frequent and effective handwashing and surface cleaning and disinfecting

  • where social distancing cannot be achieved use other measures to reduce risk

  • ensure workers understand the need to report signs and symptoms of COVID-19 in themselves and household members and the need to self-isolate where necessary

  • personal protective equipment (PPE) is the last resort for managing the risk of COVID-19 in a food business — there are specific guidelines about appropriate and effective use.

To comply with the current regulations in England, bar areas must be closed and seating areas in restaurants and cafés must be cleared and or closed off. All food and drinks must be served on a takeaway or delivery basis.

Ideally use signage, markers, and posters to support measures — these are available from the local authority. COVID-19 is a respiratory disease and cannot be transmitted in food (unless possibly prepared by someone with the virus), so these measures reduce the risk of person-to-person infection and sit alongside food safety controls already in place to control food hazards.

Practical steps to minimise risk and comply with regulations

As the Government guidance explains, various practical measures can be effectively introduced at minimal cost. During the risk assessment process the workers can be encouraged to discuss these to ensure co-operation and inclusion in the safe return to work. Many people are keen to get back to work but are understandably nervous about the risk to themselves and their families. This must not be underestimated.

Before opening the food business for trading, a deep clean and maintenance check should be carried out. See our feature Deep cleaning the workplace.

Check for any signs of pests as there have been reports of a significant increase in rats and mice in some places.

Ventilation is essential in a food business but is also useful for reducing the risk of COVID-19 — deep-clean ventilation systems and if doors and windows need to be opened, ensure these are adequately screened against flying insects.

The following are examples of measures that a food business can use to reduce the risk of COVID-19 person-to-person spread, in no particular order:

  • update workers on handwashing and hand hygiene and encourage them to be ambassadors for good hygiene

  • provide hand cleansing stations for customers: a handwash basin with soap (if possible) and hand sanitiser

  • increase frequency of handwashing and surface cleaning, ensuring sanitisers or disinfectants are effective against bacteria and viruses

  • for handwashing, paper towels should be provided (with a bin)

  • create zones using screens or barriers (eg a table) to achieve social distance

  • use posters, signage, and markers on the ground, regulate queues and limit numbers allowed in the business to collect food

  • be clear and confident in communicating rules to workers and customers as this helps people feel secure

  • use a one-way system or continuous forward flow and separate entrance/exits

  • encourage phone/email/app orders and ask people to wait in their cars if possible

  • stagger food collections

  • laminate menus to provide a cleansable surface

  • keep menus simple and structure prices to reduce the need to give change if cash sales are essential, eg £1.99 requires 1p change, £2.00 reduces need for an interaction

  • use an open cash box for cash deposits and wash and disinfect cash as it is removed

  • use contactless payment where possible

  • for chip and PIN provide single-use disposable covers to prevent hand contamination of machine

  • use single use disposables where possible, eg condiments

  • provide extra capacity for waste, ie paper towels and other disposable items

  • keep staff in separate areas: dishwash/front of house/kitchen

  • limit access to walk-in areas such as chiller/fridge/freezer/storeroom to certain staff

  • where working together, if 2m distance cannot be achieved, stand side-by-side or back-to-back rather than face-on

  • provide hand conditioner for staff as increased use of hand sanitiser and handwashing can cause dry skin and can lead to eczema or dermatitis

  • minimise contact with all external people including delivery drivers (both incoming stock and outgoing meals)

  • schedule regular deep cleans and increase maintenance cleaning.

Information and support

There is much advice available to help and support. The Food Standards Agency (FSA) at www.food.gov.uk has detailed information for food businesses. The FSA advises all food businesses which are reopening or have made changes to how they work to review and, where necessary, update their Hazard Analysis and Critical Control Point (HACCP) procedures or system (such as Safer food, better business (SFBB) packs). The FSA also provides additional opening and closing checklists for this time that may be a useful resource.

Check that any changes made to procedures or workplace layouts have not introduced any additional, unexpected hazards. Before opening:

  • document any changes made

  • document the start-up checks undertaken

  • inform the local food authority when restarting the food business, and of any changes to registerable activities; this includes the introduction of a new delivery or takeaway service.

The Chartered Institute of Environmental Health (CIEH) at www.cieh.org will soon be launching “HospoSafe” to support food businesses back to work during the COVID-19 restrictions. This is a volunteer service delivered by food safety and public health specialists; the aim of this initiative is to support the hospitality community and help them trade safely and protect public health.


The hospitality industry has been affected beyond measure by this crisis and it is an essential part of returning to the new normal that food businesses start to trade again. This must be done in a way that protects the health, safety and wellbeing of workers and customers. It is achievable, and there is plenty of support available — but it will require thought and determination.

The Government's guidance for people who work in or run restaurants offering takeaway or deliver services can be found at GOV.UK.

Last reviewed 18 May 2020