Last reviewed 19 May 2021

What is coronavirus and what can care providers do to keep their service users and staff safe? This article provides a round-up of essential information for care settings, including PPE, testing, high-risk individuals, visiting and social distancing.

What is coronavirus?

The World Health Organization (WHO) defines coronaviruses as a family of viruses that cause infectious illness ranging from very mild to very severe diseases such as Middle East Respiratory Syndrome (MERS-CoV) and Severe Acute Respiratory Syndrome (SARS-CoV). Covid-19 is a new strain which originated in China at the end of 2019. It has since spread worldwide, initiating a global pandemic public health emergency.

How does coronavirus spread?

People can catch Covid-19 from others who are infected.

The virus moves from person-to-person in droplets from the nose or mouth which are spread when a person with Covid-19 coughs or exhales. In addition, the virus can survive for up to 72 hours out of the body on surfaces. People can become infected if they breathe in the droplets or touch infected surfaces and then touch their eyes, nose or mouth.

The incubation period of Covid-19 is believed to be between 2 and 10 days. This means that if a person remains well 10 days after contact with someone with confirmed coronavirus, they have likely not been infected.

What are the symptoms?

The NHS recognise the main symptoms of coronavirus as:

  • fever and high temperature — people will feel “hot to touch” on their chest or back (37.8ºC or above)

  • new, continuous dry cough — the NHS define this as coughing a lot for more than an hour, or three or more coughing episodes in 24 hours (someone with an existing cough may find that it is worse than usual)

  • loss or change to the sense of smell or taste — the NHS defines this as someone noticing that they cannot smell or taste anything, or things smell or taste different to normal.

Most people with coronavirus have at least one of these symptoms. Other less common symptoms include aches and pains, nasal congestion, headache, conjunctivitis, sore throat, diarrhoea, or a skin rash or discolouration of fingers or toes.

Symptoms begin gradually and are usually mild. Most people (about 80%) recover from the disease without needing special treatment. A small percentage can become seriously ill and develop difficulty breathing. This is particularly dangerous for people with weakened immune systems, for older people, and for those with long-term conditions such as diabetes, cancer and chronic lung disease.

How can people protect themselves?

Public Health England (PHE) recommends that the following general “handwashing and respiratory hygiene” precautions are taken to help prevent spreading coronavirus.

  • Cover the mouth and nose with a tissue or sleeve (not hands) when coughing or sneezing (Catch it. Bin it. Kill it).

  • Put used tissues in the bin straight away.

  • Wash hands regularly with soap and water for at least 20 seconds — use hand sanitiser gel if soap and water are not available.

  • Try to avoid close contact with people who are unwell.

  • Clean and disinfect frequently touched objects and surfaces.

  • Do not touch eyes, nose or mouth if hands are not clean.

In addition, the Government is asking people to “self-isolate” if they have symptoms of Covid-19, to stay at home whenever possible and to “socially distance” themselves.

What is self-isolation?

Self-isolating is a key element in fighting the pandemic. It is understood that most people will no longer be likely to transmit the virus 10 days after the onset of symptoms. Self-isolation is therefore designed to slow down the spread of the virus and protect others whilst someone may be infectious.

People should stay at home and self-isolate as follows:

  • those who have symptoms of infection and live alone should self-isolate by staying at home and not leaving their house for 10 days from when the symptoms started — they should arrange for a test to confirm that they have Covid-19

  • those who test positive for coronavirus should continue to self-isolate for 10 days from onset of symptoms, or 10 days from point of taking a positive test if they are asymptomatic — those who test negative can stop self-isolating as long as they are well

  • those who live with others and one person has symptoms should self-isolate as a household for 10 days from the day when the first person in the house became ill (if anyone else in the household starts displaying symptoms, they need to stay at home for 10 days from when the symptom appeared, regardless of what day they are on in the original 10-day isolation period)

  • those who have been in contact of a person who has had a positive test result must self-isolate at home for 10 days from the date of their last contact.

People who are contacted by NHS Test and Trace must follow isolation guidance provided by contact tracers.

Those who are symptomatic are advised to:

  • stay at least two metres (about three steps) away from other people in the home whenever possible

  • sleep alone, if possible

  • wash hands regularly for 20 seconds, each time using soap and water

  • stay away from vulnerable individuals, such as the elderly and those with underlying health conditions as much as possible

  • keep hydrated and use over the counter medications, such as paracetamol, to help with the symptoms.

If symptoms worsen during home isolation, or if they are no better after seven days, they should contact NHS 111 online. If without internet access, they should call NHS 111. For a medical emergency they should dial 999. Those who are worried about their symptoms should avoid going directly to their GP, to a pharmacy or to a hospital.

People should plan ahead and ask others for help to ensure that they can successfully stay at home. Where necessary, they should ask employers, friends and family to help them get the things they need.

Stay at Home: Guidance for Households with Possible or Confirmed Coronavirus (COVID-19) Infection, published by Public Health England, contains further advice.

National alert levels

The lockdown and requirement for social distancing has been informed by an alert level system introduced by the Government in May 2020.

There are five levels.

  • Level five (red) signifies a "material risk of healthcare services being overwhelmed" and requires extremely strict social distancing.

  • Level four signifies “a high or rising level of transmission” and requires enforced social distancing.

  • Level three (amber) describes the virus as being “in general circulation” but no longer high or rising exponentially — as a result social distancing can be relaxed.

  • Level two describes the number of cases and transmission as being low — minimal social distancing is required.

  • Level one (green) will describe a situation where Covid-19 is no longer present in the UK and social distancing will no longer be required.

The Joint Biosecurity Centre (JBC) has the task of recommending what the alert level should be.

Estimating the alert level involves calculation of an “R” value by public health experts. This value reflects the average number of people that a single person might infect on a daily basis.

The R value is typically expressed as a range. Therefore an R number between 1.1 and 1.3 means that on average every 10 people infected will infect between 11 and 13 other people. A growth rate between +2% and +4% means the number of new infections is growing by 2% to 4% every day.

The Government has stated that it wishes to keep the R value as close to 1 as possible. This means that the virus is not spreading and has been effectively suppressed.

Covid-19 public health restrictions

The Government response throughout the Covid-19 pandemic has been to take necessary public health action to limit transmission of the virus by imposing a series of restrictions whenever the R number has grown too high and the alert level has had to be raised. These restrictions have included:

  • regional and national lockdowns requiring people to stay at home, including working from home wherever possible

  • people observing “social distancing” when they do leave home, keeping at least two metres away from others not in the same household

  • restrictions on travel, especially trips in and out of lockdown areas and international travel

  • restrictions on gatherings and closures of places such as pubs, restaurants, cafes, schools and hairdressers

  • “shielding” for the most vulnerable members of society.

The restrictions have been supported by legal enforcement, including spot fines for transgression. In addition, mask wearing has become mandatory in many indoor areas and on public transport and has become commonplace elsewhere as people have grown to accept the restrictions and protect themselves.

It should be noted that, while they have worked closely together throughout the pandemic, different rules have been applied in England, Northern Ireland, Scotland and Wales and the pattern of restrictions have varied from place to place.

After a brief summer respite, at the end of 2020 a “second wave” of infection swept through Europe and the UK as people moved indoors in colder weather and new more infectious Covid-19 variant strains emerged. These included a “Kent” strain (B117) and a virulent strain from South Africa.

Public Health England has stated that any resultant illness from these coronavirus mutations appears to be no more severe. However, the variants are estimated to be up to 70% more transmissible than original strains of the virus, raising the “R value” dramatically and spreading rapidly.

As the NHS came under severe pressure the national alert level was raised to Level 5 over the 2021 new year period and another strict lockdown was put in place throughout the UK to halt the spread of infection. The lockdown was considered necessary despite the hopeful sign of vaccines becoming available and being rolled out across the country.

Roadmap out of lockdown

On 24 February the Government in England published a roadmap for coming out of the January 2021 lockdown. They announced that transmission rates were once again dropping and, despite the NHS remaining under serious pressure, a very cautious relaxation can now be contemplated. The plan is based on an ambitious target for Covid vaccination which is showing signs of being effective in helping to control the virus.

Stage 1 in March saw schools and colleges reopen and people from different households were able to meet outside for recreation. The “stay at home rule” ended but people were urged to stay local as much as possible. Care home residents were allowed one nominated person to be able to visit them indoors with whom they could hold hands.

Stage 2 in April saw further restrictions lifted. Shops, hairdressers, beauty salons, gyms and spas were allowed to reopen and restaurants and pubs were allowed to serve customers sitting outdoors, including alcohol. Self-contained domestic UK holidays were permitted and sports facilities restarted. In care homes, the nominated person scheme was extended to two visitors.

Stage 3, from 17 May, saw further easing of restrictions, including:

  • people can meet in groups of up to 30 outdoors and six people or two households can meet indoors

  • pubs, restaurants and other hospitality venues are able to seat customers indoors and hotels, hostels and B&Ss will be able to reopen

  • indoor entertainment such as museums, theatres, cinemas and children's play areas are able to open

  • adult indoor group sports and exercise classes can

Lastly, in Stage 4, no earlier than 21 June, it is hoped that all legal limits on social contact will be removed and there will be no legal limits on the number of people who can attend weddings, funerals and other life events. However, this depends on the spread of the so-called Indian variant of the virus.

Details of current restrictions can be found on the GOV.UK webpage, (COVID-19) Coronavirus restrictions: what you can and cannot do.

Clinically “extremely vulnerable” people

At the start of the pandemic the NHS identified certain people who were considered to be “high risk” from Covid-19 due to pre-existing health conditions. These people were described as “clinically extremely vulnerable” and advised to “shield” and take special precautions to protect themselves from the virus.

Extremely vulnerable (high-risk) people includes those who:

  • have had an organ transplant

  • are having chemotherapy for cancer, including immunotherapy

  • are having an intense course of radiotherapy for lung cancer

  • have a severe lung condition (such as severe asthma or severe COPD)

  • are taking medicine that makes them much more likely to get infections (such as high doses of steroids)

  • have a serious heart condition and are pregnant.

At the end of March 2021, the shielding scheme was paused as part of lockdown easing. Clinically extremely vulnerable people are advised to continue to take extra precautions to protect themselves and to access their vaccinations, etc.

In care homes and in domiciliary care service users identified as being clinically extremely vulnerable or at higher risk from Covid-19 may need additional precautions, for example, avoiding contaminating surfaces that might be touched by them.

The Government webpage Guidance on Shielding and Protecting People Defined on Medical Grounds as Extremely Vulnerable from COVID-19 has been kept updated as the pandemic has progressed.

Care home guidance

Admission and Care of Residents in a Care Home During COVID-19 was originally published by PHE in collaboration with the Care Quality Commission as a PDF document at the start of April 2020. It has since been kept updated as an online document.

The guidance covers:

  • admitting new residents

  • caring for residents with Covid-19

  • reporting Covid-19 cases

  • providing care after death

  • resilience, including advice on staff self-isolation and staffing shortage

  • supporting existing residents who may require hospital care.

The guidance states that any resident presenting with symptoms of Covid-19 should be promptly isolated and tested. Staff should immediately instigate full infection control measures to care for the resident.

Any resident presenting with symptoms of Covid-19 should be promptly isolated and tested. Staff should immediately instigate full infection control measures to care for the resident.

PHE advises that all residents being discharged from hospital or interim care facilities to a care home, and new residents admitted from the community, should be isolated for 14 days within their own room. This should be the case unless they have already undergone isolation for a 14-day period in another setting. Even then, PHE states a care home may wish to isolate new residents for a further 14 days.

A 14-day period of isolation is being recommended for residential settings as older care home residents are a particularly vulnerable group and their immune response may differ from younger, normally healthier individuals.

Advice for staff contains the strong recommendation that, given evidence of the chances of asymptomatic transmission, care homes should do all they can to restrict staff movement wherever feasible. This includes ensuring that members of staff work in only one care home, wherever possible. Providers are also advised to consider “cohorting” staff to individual groups of patients or floors/wings.

A number of annexes contain further details for providers on minimising risks.

For example, Annex D describes standard infection prevention and control (IPC) procedures and Annex E covers restrictions for workforce movement. Annex F covers the availability and use of personal protective equipment (PPE). It includes links to further PPE information. Annex I describes the use of the “Capacity Tracker” which is used to support discharge planning by tracking care home vacancies.

A detailed annex on isolation (Annex C) states that all symptomatic residents should be immediately isolated for 14 days from onset of symptoms. Wherever possible they should be looked after in single occupancy rooms with en-suite facilities. Where this is not practical, symptomatic residents may be cared for together in multi-occupancy rooms. The guidance specifies that residents with suspected Covid-19 should be cohorted only with other residents with suspected Covid-19. They should not be cohorted with confirmed cases.

Signage should be displayed to prevent unnecessary entry into any isolation room. Doors should be kept closed. Staff should immediately instigate full infection control measures and wear appropriate PPE to care for any resident with symptoms.

Annex G covers decontamination and cleaning processes for care homes with possible or confirmed cases of Covid-19.

Annex J provides detailed guidance on Covid-19 waste management measures. The guidance states that non-healthcare waste, eg recycling, domestic type waste, packaging, etc must continue to be handled and managed as normal. It also advises the following options for personal contact or “respiratory intervention” waste from someone with suspected or confirmed Covid-19 infection.

  • Place in a “tiger bag” — a yellow bag with a black stripe — and store securely for 72 hours before placing in usual waste collection.

  • If not possible to store securely for 72 hours, place in an orange bag and dispose of as infectious clinical waste.

In the latest addition, Annex K provides information on testing individuals moving from the community into a care home.

Home care guidance

Coronavirus (COVID-19): Provision of Home Care was updated by PHE on 17 May 2021 to replace earlier guidance.

The guidance states that if anyone being cared for by a home care provider reports developing Covid-19 symptoms they should be supported to contact NHS 111 via telephone, or online. Home care workers are advised to report suspected cases of Covid-19 to their managers who should work with community partners, commissioners and the person involved to review their care needs.

A considerable part of the PHE guidance concerns advice on dividing service users into “care groups” where a specific staff team is allocated to provide care to each. Thus “high-risk” service users might be placed in one group and their care provided by a certain cohort of staff, reducing the risk of virus transmission to a minimum.

The guidance states that home care providers should be working with other agencies to reduce the risks for high-risk individuals still further. This might be through identifying priority needs and coordinating care packages.

Where it is not possible to allocate specific care groups to specific staff subgroups, PHE suggests that it may be possible to schedule for shielded and at-risk individuals to be seen before people from other categories. PHE states that risks can also be reduced by reducing contact between staff, including replacing face-to-face meetings with remote communications, and by staggering times of entry to community bases.

The guidance provides further advice on:

  • hospital discharge and testing — including testing for home care workers and individuals receiving home care and testing for patients being discharged from hospital into the community

  • trusted assessor schemes — schemes to aid safe and timely discharges to care homes and care at home services

  • government and NHS support for social care

  • steps for local authorities to support home care provision.

Separate guidance covers personal assistants employed using direct payments from personal health budgets. This can be found here.


Guidance on the wearing and management of personal protective equipment (PPE) is included in the following PHE webpages:

Key guidance is contained in the following documents:

The guidance was originally published by PHE in June 2020 in PDF form. It has since been updated as an online document and the older PDF version withdrawn. The most recent update was posted in April 2021. PHE states that the “sustained transmission” guidance applies as long as that remains the current threat level. The guidance will be updated again when the threat of sustained transmission eases.

In all care settings the use of PPE for infection control purposes should be informed by risk assessments which consider the tasks that care staff are carrying out and whether social distancing rules can be maintained.

Specific recommendations for care homes during sustained transmission periods include the following.

  • When within two metres of the individual and carrying out direct personal care or domestic duties (for example, giving physical care where there is a risk of contact with body fluids) staff should wear single-use disposable gloves, a single-use disposable plastic apron and a type IIR fluid-repellent surgical mask — eye protection such as goggles or a face-shield should be worn if there is risk of contamination to the eyes from respiratory droplets or from splashing of secretions or body fluids.

  • The above requirement applies to all personal care, for example, assistance to use the toilet, changing dressings, and when unintended contact with residents is likely (ie when caring for residents with challenging behaviour) — it also applies to all staff, no matter what their role, and to all residents, regardless of whether a resident has tested positive or not for Covid-19 or if they have had a Covid-19 vaccine.

  • When more than two metres from a resident while undertaking domestic or cleaning duties and not delivering personal care, staff only have to wear a type II surgical mask (a fluid-repellent mask is not needed) and disposable gloves (in addition to any PPE indicated by standard infection control precautions, if any, eg a disposable apron or eye protection where there is risk from body fluids and or coughing).

  • In the above requirement to wear a type II mask, if a member of staff is already wearing a fluid repellent mask from a previous task there is no need to replace it — in addition, if only type IIR masks are available then these may be used.

Specific recommendations for domiciliary care during sustained transmission periods include the following.

  • When within two metres of a client and carrying out direct personal care or domestic duties (for example, giving physical care where there is a risk of contact with body fluids) staff should wear single-use disposable gloves, a single-use disposable plastic apron and a type IIR fluid-repellent surgical mask — eye protection such as goggles or a face-shield should be worn if there is risk of contamination to the eyes from respiratory droplets or from splashing of secretions or body fluids.

  • The above requirement applies to all personal care, for example, assistance to use the toilet and when unintended contact with clients is likely (ie when caring for clients with challenging behaviour) — it also applies to all staff, no matter what their role, and to all clients, regardless of whether a client has tested positive or not for Covid-19 or if they have had a Covid-19 vaccine.

  • When more than two metres from a client while undertaking domestic duties and not delivering personal care, domiciliary care staff are advised in the guidance to wear a type II surgical mask (a fluid-repellent mask is not needed) and disposable gloves (in addition to any PPE indicated by standard infection control precautions, if any, eg a disposable apron or eye protection where there is risk from body fluids and or coughing) — note that this requirement applies where there is no personal care being given, but domestic tasks are being undertaken such as removing medicines from their packaging, prompting people to take their medicines, preparing food for clients who can feed themselves without assistance or cleaning, etc.

  • In the above requirement to wear a type II mask, if a member of staff is already wearing a fluid repellent mask from a previous task there is no need to replace it - in addition, if only type IIR masks are available then these may be used.

In domiciliary care settings PHE recommend that household members, especially those with respiratory symptoms should, wherever possible, remain outside the room or rooms where a member of staff is working. They should be instructed to follow good hand and respiratory hygiene and remain two metres away at all times. Staff who are unable to maintain two metre distance from anyone in the household who has respiratory symptoms, or who has had a positive Covid-19 test within the past 14 days, should follow the recommendations for direct personal care.

In all care settings, where a member of care staff has been giving personal care to service users and is changing their work duties, for example, going to a staff only area or an office, they should remove and dispose of their face mask, clean their hands, and then put on a new type l or ll face mask — a type IIR mask could also be used if lower specification masks are not available.

In all settings the PHE guidance states that single-use PPE items such as gloves, aprons and fluid-repellent surgical masks (Type IIR) must be changed between each episode of care and between each client or resident. Reusable eye protection should be cleaned and decontaminated according to the manufacturer’s instructions. Any PPE should be changed if it becomes soiled, contaminated, damaged or uncomfortable to wear. Once masks are discarded they should never be reused. If eating or drinking staff are required to remove their mask, dispose of it and clean their hands. Once they have finished eating or drinking they should put on a new mask.

All staff will be trained in the safe use of PPE, including how to put PPE on and take it off. Usage should be monitored by line managers/supervisors. Posters demonstrating PPE requirements and showing how to put PPE on and take it off are available on the How to work safely web pages. Also available is a video for care homes.

Annex F of Admission and Care of Residents in a Care Home During COVID-19 covers the provision and supply of PPE. Care managers are advised to use the Department of Health and Social Care PPE portal to support the procurement of Covid-related equipment. The online PPE portal can be found here. In an emergency situation, or where care providers have immediate concerns overs their supply of PPE, they are advised to contact a National Supply Disruption Response (NSDR) line on 0800 915 9964.

Visiting care homes

The latest guidance on care home visits in England can be found in the Department of Health and Social Care publication Guidance on care home visiting.

DHSC state that the “default position” should be that visiting must be supported wherever and whenever it is possible and safe to do so. In this respect they state that all care homes should offer the following from the 17 May.

  • Every resident will be able to nominate up to five “named visitors” who will be able to enter the care home for regular visits (with a maximum of two at any one time).

  • In-person visits for other friends or family members should be offered using Covid-safe arrangements such as outdoor visiting, substantial screens, visiting pods, or behind windows, etc.

  • Visits during exceptional circumstances, such as end of life should be offered at all times.

  • Residents with the highest care needs should be able to nominate an “essential care giver”.

  • Alternatives to visiting should be facilitated, such as phone and video calls.

The DHSC state that each “named visitor” should be tested for the Covid-19 virus using rapid lateral flow tests before every visit. They must wear appropriate personal protective equipment (PPE) and follow all other infection control measures (which the care home should guide them on) during visits. The visitor may hold hands with the resident they are seeing if they wish to. However, they should keep physical contact to a minimum and at this stage there must not be close physical contact such as hugging.

The concept of “essential care givers” is that some residents have care and support needs that include tasks which cannot easily be carried out by a member of staff (or not without causing substantial distress). A family member, or another intimate person, is required instead and should be allowed to visit to provide the additional care needed. The assumption by DHSC is that there will only be one essential care giver for one resident. However, exceptions may be agreed subject to the assessment of individual circumstances.

End of life visiting should be enabled at all times (including in the event of an outbreak) and families and residents should be supported to plan visits. The guidance states that this does not only mean in the “very end” of life.

During national lockdown periods visits have typically been limited to those that could be conducted outside in the open air, wherever possible, with visitor and resident remaining at least two metres apart at all times. Many homes have constructed or adapted special outside visiting facilities or “pods” — outbuildings with plastic or glass barriers or screens between residents and visitors. Use of these facilities should continue as this allows residents to see a greater number of people safely. However, spaces should only be used by one resident and visiting party at a time and should be subject to regular cleaning.

All visiting must happen within a wider care home environment of robust infection prevention and control (IPC) measures and management of risks. Providers should set out their visiting arrangements in a suitable policy which has been developed in collaboration with residents and families. The policy should be based on a “dynamic” risk assessment that is regularly reviewed and informed by advice from local directors of public health and public health teams. Alternatives to visiting, such as keeping in touch through phone and online video links, should be supported wherever possible.

While the government strongly recommend that all visitors and residents take up the opportunity to be vaccinated when they are invited to do so through the national programme, the guidance states that it should not be a condition of visiting that the visitor or the resident should have been vaccinated. Critically, DHSC state that in the event of a Covid-19 outbreak in a care home, the home should immediately stop visiting.

The government has expressed a hope that by the summer of 2021 care home visiting will feel “as relaxed and normal as possible” and retaining only those infection prevention and control measures that are needed to protect the most vulnerable residents from the risk of infection.

Visitors should be tested using supplied lateral flow devices (LFD) according to advice provided in Guidance on Care Home Visiting..

Visiting health and social care professionals should also be subject to testing in compliance with Testing for Professionals Visiting Care Homes, published by DHSC.

Note that the rules relating to care home visits differ in other parts of the UK.

In Scotland Open with Care — Supporting Meaningful Contact in Care Homes: Guidance applies. This states that routine indoor visiting of care home residents by relatives, friends and carers will be able to resume from early March with care providers supporting residents to have up to two designated visitors each and one visit a week for each visitor.

In Wales Visits to care homes: guidance for providers (Version 7) applies.

Staff health and wellbeing

Health and Wellbeing of the Adult Social Care Workforce was updated by the Department for Health and Social Care on 17 May 2021. The document recognises the “dedication and commitment” shown by care workers and care organisations during the Covid pandemic. It also recognises the costs, especially for staff who may also have families to support and high-risk dependents. Examples of costs include worry and anxiety.

The guidance includes tips, advice and toolkits that social care employers and managers can use to help build the resilience of their teams and address any concerns their staff may have.

In both residential care and home care, any member of staff who is concerned that they may have Covid-19 should stay at home and follow Government advice for self-isolation. They should not attend for work or see service users.

Government support for adult social care

The Government has developed a range of support mechanisms for the adult social care sector. The support schemes recognise the importance of the sector and the pressures that managers and staff are under.

COVID-19: Our Action Plan for Adult Social Care recognises difficulties in obtaining enough PPE and sets out action to tackle this. It also promises more support to tackle outbreaks in care homes and a safer system of discharge from hospitals. Lastly, to support those working in the sector, the plan refers to an expansion in Covid-19 testing for adult social care staff and care home residents.

The action plan is backed by a support package for care homes which includes the following.

  • Infection control training — including “train-the-trainers” courses from infection control nurses.

  • A number of schemes to improve the supply of PPE — including PPE distributed specifically for care homes through Local Resilience Forums.

  • An infection control fund intended to help providers pay for additional staff and /or maintain the normal wages of staff who, in order to reduce the spread of infection need to reduce the number of establishments in which they work, reduce the number of hours they work, or self-isolate.

  • £1.6 billion in March 2021 and a further £1.6 billion in April to support providers in meeting pressures across the range of public services.

  • £1.3 billion Covid-19 discharge funding via the NHS to support local authorities to provide alternative accommodation to quarantine and isolate residents before their return to their care home, if required.

  • Increased clinical support from local primary care and community health services — including a named clinical lead for every care home, weekly “check-ins” and support for the use of key medical equipment such as pulse oximeters.

Details are published in Coronavirus (COVID-19): Care Home Support Package.

Testing, tracing and tracking

Testing is a key element in identifying who is infected or is carrying the virus.

Two main types of nasal/throat swab tests are available to confirm the presence of the virus in both symptomatic and asymptomatic individuals:

  • Rapid lateral flow device (LFD) tests

  • Polymerase chain reaction (PCR) tests.

Rapid lateral flow (LFD) tests are designed to give a quick result and are usually self-administered. A swab from the mouth and nose is dipped into a special fluid and drops are placed in a plastic tray supplied in the kit. After 30 minutes the result can be read. The test is particularly helpful in screening for asymptomatic carriers of the virus.

Polymerase chain reaction (PCR) tests are more accurate and mainly for people who have symptoms. They are usually administered in test centres, such as drive through sites, or self-administered using home kits. A swab from the nose and throat is sent to a laboratory for confirmation of infection. Results can take 1 to 3 days.

Guidance for adult social care can be found in the following documents.

Key guidance for adult social care can be found in the following documents.

A full suite of guidance documents covering all aspects of testing can also be found on the GOV.UK web page, Coronavirus (COVID-19) Testing for Adult Social Care Settings. This includes:

Homes should follow guidance contained in Care Home COVID-19 Testing Guidance — For Testing of Staff and Residents. This will include testing during any outbreak.

Additional guidance is available in Scotland, Wales and Northern Ireland.

According to the guidance all care home residents will be tested prior to admission, including on discharge from hospital. Care staff and existing residents can be tested according to the following arrangements.

  • Symptomatic care home workers (and anyone with symptoms that lives in the same household as a care home worker) can arrange a PCR test at either a regional testing or mobile testing site, or choose to receive a home testing kit delivered direct to their door by visiting the online self-referral portal at:

  • Alternatively, symptomatic staff can be referred by care home managers for a test via the employer-referral portal (a login can be obtained by emailing

Care homes can also register for a supply of routine testing kits which can be used for staff, residents and visitors. Under the scheme:

  • a suitable stock of LFD and PCR test kits are delivered to the home

  • staff are trained to administer the kits

  • the PCR test kits should be used to test staff members on a weekly basis and residents every 28 days

  • the LFD tests should be used to test staff twice a week, ideally before starting work, on the same day that they are testing using PCR tests, and mid-week between PCR tests

  • LFD tests should be used to test staff on their first day back to work following a period of leave that has resulted in them missing their weekly PCR test (staff should be tested before they begin their shift).


Care home workers with Covid-19 symptoms should be self-isolating and should obtain a test through the self-referral or employer portals.

LFD test kits supplied under the scheme can also be used for testing visitors and visiting professionals. See the Visiting section above.

Staff who will be conducting LFD testing on other care home staff need to complete the appropriate online training, including NHS Test and Trace training. LFD tests can also be accessed through local pharmacies and by ordering home kits online.

Where there is any suspicion of a new Covid-19 outbreak (two or more people with disease symptoms), or where it has been 28 days or longer since the last case and there are new cases, the care home manager should contact the local health protection team (HPT). The HPT will provide advice and arrange for any initial testing required.

In the community arrangements are similar. Every care worker who needs a test should be able to access one. Symptomatic staff should be self-isolating and can access testing through the self-referral or employer referral portals as above. All people admitted to hospital to receive care will be tested and the information should be shared with relevant community partners planning subsequent community care.

Both care homes and domiciliary care services must support the NHS Test and Trace system. Contact tracing is an established infection prevention technique that has long been used in combatting communicable diseases. It involves identifying and isolating people who are infected and then tracing those who may have been in contact with them. These people can then be tested and isolated as required.

Staff from NHS Test and Trace or other public health professionals may contact home care providers if one of their staff or service users has tested positive for coronavirus in order to alert those who have been in close contact with them. Home care providers can assist NHS Test and Trace by keeping a temporary record of their care staff and recipients of care.


In March, during the initial crisis stage of the Covid-19 pandemic, the Care Quality Commission (CQC) announced a temporary pause to inspections in England. An Emergency Support Framework (ESF) was developed to respond to the changing needs of the health and social care system during the pandemic period. This went live at the beginning of May and was designed to help the CQC identify problem areas and target support.

In September, the CQC announced that it was turning its attention to how it would regulate the health and social care sectors during the next phase of the Covid-19 pandemic. They have stated that they are not returning to any fixed timetable of regular scheduled inspections yet. Instead they will be using their “insight” model to monitor providers during a “transitional” period and reinstate targeted inspections for higher risk services. Where site visits are needed inspectors will adopt a “balanced” approach to limit any risk of spreading infection.

In addition to their regulatory activity the CQC has also conducted a review of infection prevention and control (IPC) systems in residential social care. To support this review the CQC have developed a new IPC inspection tool with updated and expanded key lines of enquiry. The tool can be used by providers who wish to strengthen their IPC processes and arrangements. It can be found on the CQC website.

Travel advice

Travelling is now much reduced due to countries around the world closing their borders to protect themselves against different strains of coronavirus being introduced into the country by international travellers.

Those that do travel are subject to a number of restrictions and rules.

From 18 January 2021, those who intend to travel to England, Scotland, or Wales, and UK nationals returning home from travel abroad, must provide evidence of a negative Covid-19 test result taken up to three days before departure. They must also self-isolate when they enter the UK from any foreign country except Ireland, unless they have a valid exemption.

Covid-19 vaccination

Research into Covid-19 vaccines has been carried out all around the world, the hope being that successful vaccines, in combination with more effective treatments for people who are infected with the virus, is the best way to help return the world to some form of normality.

Many vaccines have now been developed. In the UK 3 vaccines have now been approved for use by the Medicines and Healthcare products Regulatory Agency (MHRA):

  • a vaccine developed by the drug companies Pfizer and BioNTech in the USA/Germany

  • a vaccine developed by Moderna in the United States

  • a vaccine developed jointly by Oxford University and AstraZeneca.

The Pfizer and Moderna vaccines have both been shown to be about 95% effective, effectiveness being a measure of the vaccines ability to create an immune response and confer immunity against the Covid-19 virus. The AstraZeneca (AZ) vaccine has a 70–90% effectiveness depending on the dose.

A strategy setting out priority groups for the vaccination roll-out was developed in December 2020 by the Joint Committee on Vaccination and Immunisation, Advice on Priority Groups for COVID-19 Vaccination. The JCVI is the expert advisory group for vaccination in the UK. According to the strategy, the most vulnerable were prioritised in Phase 1 of the vaccination programme, including care home residents and social care staff. Phase 1 is now well progressed, the aim being for all adults over 50 and to have been offered a vaccine by the end of spring 2021. Phase 2 covers all adults under 50. It is hoped that the whole adult population will have been offered a vaccine by the end of the summer.

People on a GP register for learning disabilities were added in an update to the schedule. Also updated was the gap between jabs.

The Pfizer/BioNTech vaccine was initially delivered from a limited number of hospital hubs. This was because it needs to kept very cold. The AZ and Moderna vaccines are easier to deploy and are being rolled out through hospitals, community vaccination centres, GP practices and “mass vaccination” hubs.

Adult social care staff were targeted for vaccination in the first weeks of the campaign. The majority have now been offered vaccination. Care home residents are being offered vaccines by NHS and primary care staff visiting homes.

People will be invited to be vaccinated and should wait until they receive a letter from the NHS. More information, and access to the national booking service, can be found on the NHS Coronavirus (COVID-19) Vaccine webpage.

Further information about the vaccination programme can be found in the UK COVID-19 Vaccines Delivery Plan.

Resources to support vaccination, especially for the vaccination of care home residents and staff, can be found on the COVID-19 Vaccination Programme webpage:

  • COVID-19: the Green Book, Chapter 14a — containing details of vaccines, precautions for use, side-effects, etc

  • COVID-19 Vaccination: Information for Healthcare Practitioners — containing details on the programme for GPs and other healthcare practitioners

  • COVID-19 Vaccination: Consent Forms and Letters for Care Home Residents

  • COVID-19 Vaccination: Guide for Older Adults — a public information leaflet

  • COVID-19 Vaccination: a Guide for Social care Staff — an information leaflet for staff

  • COVID-19 Vaccination: Care Home and Healthcare Settings Posters — including a poster for care homes

  • Priority Groups for Coronavirus (COVID-19) Vaccination — advice from the JCVI setting out the strategy for who should be vaccinated and when

  • COVID-19 vaccine product information — summary of comparative information about the Pfizer, AZ and Moderna vaccines

  • COVID-19 Vaccinations and Care Homes: Programme Launch — a letter to care home managers in England setting out how they should prepare for vaccinating their staff and residents

  • Training materials for staff involved in supporting the vaccination programme.

Care home managers should refer to the webpage for the latest versions of documents.

The website includes the latest safety details on the use of the AZ vaccine. The advice follows reports of an extremely rare adverse event of concurrent thrombosis (blood clots) and thrombocytopenia (low platelet count) following vaccination with the first dose of the AZ vaccine. This dented confidence in the vaccine and led to a number of countries temporarily pausing their programmes. The UK government did not pause and the JCVI, MHRA and the WHO all concluded that the benefits of vaccination outweigh this small risk for adults aged 40 years and over. JCVI recommend that those aged under 40 should be offered an alternative to the AZ vaccine.

Public health doctors have been quick to welcome the development of the vaccines as a breakthrough in the fight against Covid-19. However, they warn that achieving full vaccination is a long process. In the meantime, tried and tested methods of preventing virus transmission, such as social distancing and the wearing of masks, must continue.

At present none of the available vaccines are licensed for use on those under 16 years of age. Vaccine trials are progressing on children and improved data on clinical risk factors and vaccination in childhood is developing.

Where can the latest information be found?

Care providers and managers should keep as up to date as possible and ensure that staff, service users and their relatives are kept informed.

The following official sources can be used.

People are warned to avoid misinformation and out-of-date information. Guidance has changed rapidly throughout the outbreak. It may also vary according to where in the UK people live. Always refer to the latest official Government information.

The National Institute for Health and Care Excellence (NICE) have published the first of a series of “rapid” coronavirus guidelines. Further guidelines are in development and will be published on the Covid-19 section of the NICE website.