Body-worn cameras can reduce the risk of workers suffering violence and aggression from members of the public, making them an ideal protective tool in environments such as retail and healthcare, says Alastair Field.
From waiting room posters reminding patients to respect hospital staff, to advertising campaigns warning public transport users that abusive behaviour won’t be tolerated, it’s hard to ignore the worrying reality that the staff we rely on to support us face intimidation and anti-social behaviour every day of their working lives.
Yet more worrying, it’s clear that the tight restrictions and ongoing uncertainty about the Covid-19 pandemic have heightened feelings of frustration among the general public (https://bit.ly/3ftTiPr), and for some, this has escalated into confrontational behaviour. For example, the Association of Convenience Stores (ACS) estimates there have been 40,000 incidents of violence against shopworkers, with 40 per cent of survey respondents reporting an increase in violence and aggression since the pandemic began (see: https://bit.ly/33YClaM).
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