Boosting employee wellbeing can make a business more resilient to unexpected challenges and shocks, says Mike Robinson.

Broadly speaking, resilience refers to an organisation’s ability to adapt quickly and respond well to a crisis. That means being prepared to deal with an unforeseen or predictable event. This could be anything from your superstar employee moving to your competitor, new legislation forcing you to make sweeping changes to your products, or a major global health or economic crisis, like Covid.

The Covid pandemic has proven that businesses that can adapt quickly and confidently to change are likely to be more resilient in the face of unexpected challenges in the future. What is ever more apparent is the role of employee wellbeing in creating this resilience. Employees want to work at places that have a sense of purpose, with organisations at which they have a genuine connection, and will leave if they don’t find it. In this new world of remote work, where we rarely see our colleagues in person, it is harder than ever to foster creativity, wellbeing and connection in our teams. To improve resilience, organisations need to cultivate talent. This is the most important natural resource, and leading companies are showing how to develop it. They coach and empower teams; deploy talent based on skills, not hierarchy; and fill gaps through training and development.

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