National Grid Metering is improving its health and safety performance by focusing on ways of improving procedures and systems after an incident, rather than the individuals involved.

Naturally, safety is of paramount importance at National Grid Metering (NGM), the UK’s largest gas meter asset manager. To prevent future incidents, the priority is to learn from past and present ones — and that’s only possible when people feel free to report them without fear of blame.

For us, this removal of blame is vital. It’s based on the understanding that, although around 80 per cent of incidents can be linked to some sort of human error, the root cause in 94 per cent of these is a failure in systems, processes or practices. So, rather than focusing on the immediate ‘human at fault’ element of incidents, we look further, to discover what lies behind it.


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